Adult communication

So....my PC has been under the weather these days with some hard drive issues that have been effecting the performance of my notebook computer.

I have been working with technical support for a few days now in trying to get my system back to normal. In working with these guys I realize a few communication issues that are needing improving since all of them are over in India, and this process is carried out through the use of speaker phone.

What I am noticing is that adults need a very specific presentation of information in order to understand and execute such complex technical trouble shooting details such as PC repair. Because the adult brain is so full of information due to a lifetime of absorbing and learning, there needs to be a very measured delivery when learning new information as to not upset what is already there in the brains memory.

I have noticed this with the students I teach as well. Their brains are like sponges and do not need a system of feedback or editing in order to learn or communicate. It is why they are there in school in the first place, so they can learn to communicate as adults later on in life.

The mature mind needs to be told what it is they are going to be learning first, before they are bombarded with new information, in order to understand what it is their instructor, or tech support person is telling them. That little preview of info gives the adult brain something to hang onto when they are adding to their memory's storage capacity. This phenomena was very apparent in my Korean language class I took last summer. Without such preview information, the adult brain is left without a reason as to why the information is important, and relative to what they are doing.

Wrote learners develop their brains much differently, never questioning the information as it enters their brain and is stored away in their memory. The critical mind, which I have found most adults possess, have highly developed "gate keepers" that screen information before it is committed to memory.

This adult brain is willing to absorb new information everyday, however, with out a preview of what is coming down the pike, or an alert of its gatekeeper, the information is slippery and suspect as it enters the brain and it is not channeled and stored properly into the brains memory so as to become valuable to use later, as well as realizing its value in solving problems or using it to navigate everyday life.

So...when ever communicating to mature brains, always grant a preview of what is coming before the technical or verbose meat of the story or info is delivered. It is what separates a good story making sense and entertaining as opposed to irrelevant or nonsense....